How Much Does VIP Caller Cost?

By Katharine Kellar |

    Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.…

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New Feature: VIP Caller

By Barbara Dondiego |

VIP Caller – White Glove Service for Top Customers   How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have…

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