Global Voice for Amazon Connect: What Are Your Options?

Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the…

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UIFN vs ITFS: Which Is Right for Your Business?

UIFN vs. ITFS: Which Toll-Free Number is Right for Your Business? As you expand your business’s global presence, you may be wondering how your new customers are going to easily reach you by phone. While you could use domestic numbers for your voice channel, you’d be leaving your international customers to pay for the call…

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Are Toll Free Numbers Free to Call from Anywhere?

Are Toll Free Numbers Free to Call Internationally? Have questions about how toll free numbers work? We answer one of the biggest toll free number FAQs: are toll free numbers free to call internationally? International toll free services are a key aspect of many businesses. This service allows customers to call businesses free of charge…

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Closing Out The First Half of 2018

Closing Out The First Half of 2018 Summary: AVOXI CEO David Wise shares some thoughts on AVOXI’s roadmap, strategy, and path for the future. An open dialog between AVOXI and customers is paramount to our vision to provide flexibility and control for your global virtual numbers. Every day our team is here to support you.…

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VoIP vs Virtual: What’s the Difference, and Why Should I Care?

  Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…

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Problems with Toll Free Numbers

Troubleshooting Common Issues with Toll Free Numbers Toll free numbers are a great addition to any business.  Not only are they an amazing marketing tool, but they also offer a world of convenience for you and your customers.  However, we sometimes hear about problems with toll free numbers.  To help troubleshoot these problems, we’ll discuss common…

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