Top Call Center Metrics & KPI Benchmarks to Track

Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company.  In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…

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Using Cloud Communications to Tackle eCommerce Customer Pain Points

Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. And while there’s more money than ever to be made from eCommerce sales, there are also more challenges for brands to remain competitive. Supply chain issues, inflation, rising competition– there are…

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When to Use Webhooks vs APIs for App Data Sync

webhooks-vs-apis

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…

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Is Cloud Communications a Cost-Saving Investment?

Is Cloud Communications a Cost-Saving Investment? As a global recession looms on the economic horizon, business leaders are proactively assessing their budgets, setting aside cash reserves and eliminating unnecessary expenditures.  However, IT leaders expect to have solid tech budgets, despite a possible economic downturn. In fact, only 6% of IT decision-makers expect any budget cuts.…

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Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time

eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce,…

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Sneak Peek: Call Insights Dashboards Demo

Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. Resource Library    Webinars    Sneak Peek Demo: Call Insights Dashboards Sneak Peek DemoCall Insights Dashboards Watch this 4-minute video for a brief look at how leading brands like yours are easily identifying…

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A New Era in Communications: Six Trends to Watch in 2022

A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. The past two…

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36 Call Center Statistics to Know: An Essential Guide for Businesses

36 Call Center Statistics to Know: An Essential Guide for Businesses There’s a whole lot of change happening in the contact center space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most current stats, call center use-cases, and future expectations to get your customer experience strategy ready. …

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