Sneak Peek: Call Insights Demo

SNEAK PEEK Call Insights Demo (in under 5 minutes!) Want to see AVOXI in action for yourself? No problem. Watch our 5-minute video for a brief look at our Call Insights Dashboards and see how leading brands are leveraging AVOXI to: Gain greater visibility into the quality of every completed call with near real-time monitoring…

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A New Era in Communications: Six Trends to Watch in 2022

A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. The past two…

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36 Call Center Statistics to Know Heading into 2022

36 Call Center Statistics to Know Heading into 2022 There’s a whole lot of change happening in the contact center space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most current stats, call center use-cases, and future expectations to get your customer experience strategy ready for 2022. …

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Everything You Need to Know About a Customer Satisfaction (CSAT) Score

Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…

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Crucial Call Center Metrics & KPI Benchmarks to Track

Crucial Call Center Metrics & KPI Benchmarks to Track Do you want to improve your call center’s agent productivity, customer satisfaction, and operational efficiency? Success starts by tracking the right key performance indicators.  The modern contact center helps customer experience (CX) leaders support business endeavors by working smarter in their day-to-day call operations. Customer expectations…

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3 Benefits VoIP Resellers Love About Voice API

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3 Advantages of Voice API for VoIP Resellers It’s an exciting time to be in business VoIP! Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent; Voice API is a great example. VoIP resellers are using simple APIs to automate complex tasks. What is…

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Global Marketing Strategies for International Expansion

global marketing strategies international

Global Marketing Strategies for International Success As the world gets smaller, companies recognize the need to adopt global marketing strategies. But expanding your marketing campaigns into new geographies comes with challenges, like how to engage international prospects and how to structure a global marketing team. Today we’re covering best practices of international marketing teams that…

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Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform

Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia has seen exceptional growth in its reservations with AVOXI’s global communications platform after a tumultuous year amid the pandemic. Discover their success in new markets and strengthening international connections with customers all from one centralized platform. Destinia, a Spanish online travel…

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7 Reasons Virtual Clinical Trials are Here to Stay

virtual-clinical-trial-opportunities

7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world. This realization is especially helpful for clinical trial…

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How Will STIR/SHAKEN Affect You?

stir/shaken-faq

What Will STIR/SHAKEN Mean for You? STIR/SHAKEN is the FCC’s response to the ever increasing amount of robocalls made by bad actors. What will STIR/SHAKEN mean for you? This FAQ covers how STIR/SHAKEN works and what you need to know to stay FCC compliant.  Whether you’re involved in communications or just know somebody working at…

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