AVOXI Premium Voice Platform
How Does Voice Affect Your Customer Satisfaction?
Are you in charge of your CX? Your voice channel carries significant weight in customer satisfaction. Learn how.
Read MorePhone Number Testing: Identify & Resolve Out-of-Service Status
Phone number testing identifies non-working numbers across your contact centers. Prevent costly errors and resolve issues.
Read MoreHow to Manage Your Call Queues During Volume Spikes
Don’t panic! Call spikes happen. Learn easy call queue management strategies to get your contact center call queues under control.
Read MoreGo From Surviving High Call Volume to Thriving in Your Contact Center
High call volume can create a lot of pressure on agents. Learn real-world volume management strategies from Hyatt and AVOXI experts.
Read MoreTop Call Center Metrics & KPI Benchmarks to Track
Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company. In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…
Read More2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
Read MoreUsing Cloud Communications to Tackle eCommerce Customer Pain Points
Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. And while there’s more money than ever to be made from eCommerce sales, there are also more challenges for brands to remain competitive. Supply chain issues, inflation, rising competition– there are…
Read MoreWhen to Use Webhooks vs APIs for App Data Sync
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…
Read More5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons
5 Tips to Maximize Your Retail Customer Service Amid Peak Shopping Seasons It’s that time again when the advertising for Black Friday, Cyber Monday and holiday ads flood the airwaves, televisions, email as well as our mailboxes. It’s the season of giving, and therefore– massive shopping spending despite inflation. Regardless of the time of year,…
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