Archive for 2016
5 Call Center Setup Mistakes You Can Avoid
5 Call Center Setup Mistakes You Can Avoid Setting up a virtual call center used to be a lot of work. From establishing a budget to purchasing the right technology and hiring a talented staff, your time and energy are put to the test. Because of this, it’s easy to overlook small things that can…
Read MoreHow Much Does Blacklisting Cost?
How Much Does Blacklisting Cost? In a call center, you get a lot of inbound call traffic. From current customers to potential customers, your system has to efficiently and effectively manage each of these calls. One thing that may impact your system’s ability to do this is spam, bots, or other fraudulent calls. These…
Read MoreNew Feature: Salesforce Call Integration
Salesforce Call Integration As a call center manager, you know that every incoming and outgoing phone call is a crucial piece of your business’s success. Call center software helps you manage, record, and track these points of contact. But if all of that important call data is not integrated with your CRM, you’re not seeing…
Read MoreNew Feature: VIP Caller
VIP Caller – White Glove Service for Top Customers How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have…
Read MoreNew Feature: Blacklisting
Are you tired of spending money on unwanted calls from bots, telemarketers, and spam callers? Wish there was a way to block these calls and protect your agents’ valuable time? With Smart Queue, AVOXI’s virtual call center software solution, you can prevent unwanted callers from contacting your call center with blacklisting. The blacklist…
Read More5 Steps to Successful Contact Center Management
Mastering Contact Center Management: 5 Essential Steps for Success As a contact center manager, you want to do everything in your power to run your business successfully. The effectiveness of your contact center can impact everything from your customer service levels to your ability to bring in more business. There are a variety of tools…
Read MoreHow to Achieve Call Tracking Perfection
Call tracking is essential in every business, from large corporations with big marketing departments, to startups with just a few small marketing campaigns. Call tracking allows a company to see the success of their marketing efforts based on the number of incoming calls they receive. No matter how carefully you label and track each…
Read MoreHow to Optimize Average Speed of Answer
How to Optimize Average Speed of Answer In order to understand and improve your call center’s performance, you must monitor key performance indicators (KPIs). One of the most critical of these KPIs is average speed of answer. Average speed of answer is the average amount of time it takes for an agent in your call center…
Read MoreThe Key 10 Questions to Ask Yourself When Testing Your IVR
Key 10 Questions When Testing Your IVR IVR, or interactive voice response, is a system that help callers navigate through a series of prompts to retrieve information or reach a specific department of your business. Because it’s the first thing your callers will encounter when calling your business, it’s an important aspect of your…
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