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3 Causes of Long Average Call Duration (And How to Fix Them)
How to Minimize Average Call Duration When you are running a call center, you have to find a perfect...
Dynamic Number Insertion & International Numbers: A Winning Combination
Dynamic Number Insertion & International Numbers International toll free numbers are a valuable business asset for two big reasons:...
5 Keys to Writing Successful Sales Scripts
5 Keys to Writing Successful Sales Scripts Despite the rise of inbound marketing techniques, many businesses still rely on cold...
Call Queue Management 101
Buy Online Get a Free Demo Mastering Call Queue Management: Best Practices for a Seamless Customer Experience As the provider...
Comparison of Tools for Integrating Call Center Applications with Salesforce
Tools for Integrating Call Center Applications with Salesforce Salesforce is one of the most popular customer relationship management (CRM) programs...
How to Improve the Quality of Your Phone Greetings
How to Improve the Quality of Your Phone Greetings If you're recording a new voicemail greeting, or planning out an updated IVR/auto...
How To Tell If It’s Time to Upgrade Your Call Center Software
Signs It's Time to Upgrade Your Call Center Software When you first purchased your current call center software, it was...
Troubleshooting Problems Setting Up Your International Toll Free Number
Troubleshooting Common Issues When Setting Up International Toll Free Numbers International toll free numbers are an essential resource for growing...
How to Effectively Use Call Quality Monitoring
Want to know what your agents are saying to your customers? Looking for additional insights into your customers’ needs and...
How to Optimize Schedule Adherence in the Call Center
How to Optimize Schedule Adherence in the Call Center → Download Now: Agent Performance Scorecards [Free Templates] At the end...
Top 5 KPIs for Inbound Call Centers
As a provider that specializes in inbound call center software, we are all about performance-tracking. Thanks to the advanced reporting...
Avoiding Problems with VoIP Termination
Avoiding Problems with VoIP Termination VoIP termination is the process of routing phone calls from one provider to the next...
Comparing the Top 3 Team Chat Tools
Comparing the Top 3 Team Chat Tools In any business, real time communication is key. But in today's world, when...
Four Problems with Toll Free Number Reliability
Problems with toll free number reliability can be caused by lack of multiple redundant routes, dependence on a single data...
How to Provide Toll Free Number Redundancy
Toll free number redundancy is described as highly-reliable, highly-available VoIP-based phone service. The best VoIP service providers deliver toll free...
Best Team Chat Tool for Business: HipChat
Best Team Chat Tool for Business: HipChat In this comprehensive review, we'll discuss some of the key factors that were...
Forwarding Calls on VoIP
For businesses with locations and customers all around the world, call forwarding is an essential VoIP feature. Not only will...
Problems with Sequential Ringing
Troubleshooting Problems with Sequential Ringing Sequential ringing is one of the most popular VoIP features available for busy, global businesses....
Problems Setting Up Your Softphone
Troubleshooting Common Setup Issues with Softphones Softphones are becoming increasingly popular as businesses become more mobile. Not only are they...
4 Automated Call Distribution Problems and How You Can Avoid Them
Navigating Automated Call Distribution: Common Problems and Solutions Automated call distribution is a popular VoIP feature for businesses of all...
AVOXI Awards CallRail the Best Call Tracking Software for Marketers
AVOXI Names CallRail the Best Call Tracking Software After reviewing the top competitors in the industry, AVOXI is pleased to...