Posts Tagged ‘Call Center’
3 Call Center Features You Need to Manage an Inbound Sales Team
Call Center Features for Sales Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound…
Read MoreAre You Ready to Scale Your Call Center?
Scale Your Call Center As a call center manager, you want to do everything in your power to ensure your business is running as efficiently as possible. Part of that job is recognizing when your it is time to scale your call center. It’s important to recognize when it’s time to grow your business; but do you…
Read MoreHow To Tell If It’s Time to Upgrade Your Call Center Software
Signs It’s Time to Upgrade Your Call Center Software When you first purchased your current call center software, it was a top-of-the-line solution with all of the latest features. But lately, you’ve started to notice the little things. Maybe your current solution doesn’t have social media integration capabilities, or maybe you’ve had a hard time…
Read MoreHow to Optimize Schedule Adherence in the Call Center
How to Optimize Schedule Adherence in the Call Center → Download Now: Agent Performance Scorecards [Free Templates] At the end of the day, a call center is only as strong as its agents. That’s why schedule adherence in the call center is so important. This essential metric helps determine what percentage of the time your…
Read MoreHow to Improve Customer Satisfaction in a Call Center
In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…
Read MoreWhy Call Center Flexibility is Absolutely Essential
Key Advantage of Virtual Call Centers Call centers around the world continue to make the switch to virtual solutions. Yes, cloud-based contact centers cost less, require little-to-no hardware and no on-site maintenance but their real advantage is their flexibility. Flexibility is essential for modern call centers for a variety of reasons. In this article we’ll…
Read MoreDisaster Preparedness for your Call Center
Disaster Preparedness for your Call Center A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided…
Read MoreCloud Contact Center vs Traditional Call Center: A Cost Comparison
Comparing Costs: Cloud Contact Center vs Traditional Call Center Solutions There are many sides to the Cloud contact center vs traditional call center debate. Cost is one of the most important. There are a number of factors that play a role in the cost of both a Cloud contact center and a traditional one. In…
Read MoreAdvantages of a Virtual Call Center
Virtual Call Center Advantages Virtual Call Centers provide the mobility and flexibility that traditional Call Centers can’t. Find out how a Virtual Call Center can increase your bottom line. What Are the Advantages of a Virtual Call Center? Virtual Call Centers have one major advantage over traditional Call Centers; due to VoIP, or Voice over…
Read MoreThe Top 4 Call Center Performance Drivers
The Top 4 Call Center Performance Drivers What is a Call Center Driver? Customers dial call centers when they are having an issue with a company and need it resolved. This drives the customer to call to speak with agents for technical support or to ask any questions that they might have. Popular Call Center…
Read More