Posts Tagged ‘contact center’
Most Effective Call Center Bonus Structures
Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and boost customer satisfaction. To help you out, we’ll cover call…
Read MoreBest Call Center Performance Games
Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great way do so. Call center gamification can easily liven up the office and improve team performance and efficiency. Before we get into specific games, let’s talk about the metrics and…
Read MoreHow to Motivate Call Center Agents
Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay productive and motivated. We all know that working in a call center can be demanding and difficult, so agent motivation is an important topic to focus on in order to…
Read MoreYour Call Center Management Checklist: The Holiday Edition
While the holidays are a time of rest and relaxation for some, retailers across the globe are preparing to scale their businesses for the busiest time of the year. There is plenty of due diligence to be done in all business departments to prepare for the chaos of the holiday season, but the most important…
Read MoreIs Predictive Dialer Software Right for Your Call Center?
Running a call center comes with many costs. A large part of any call center budget is the time that your agents spend on the clock (and on the phone). Every second that your agents spends dialing a number with no live caller at the other end is wasted time, and that time costs your…
Read More[Solutions Brief] Two-part Contact Center Solution Provides End-to-end Service
Learn how a US-based auto insurance carrier used AVOXI’s affordable, international VOIP service and Smart Queue, a robust contact center platform, to provide premium service to their customers and grow their business. Founded in 1990, this US-based auto insurance carrier caters to customers in Texas and Florida. Unlike many providers in the industry, the carrier…
Read More5 Steps to Successful Contact Center Management
As a contact center manager, you want to do everything in your power to run your business successfully. The effectiveness of your contact center can impact everything from your customer service levels to your ability to bring in more business. There are a variety of tools and techniques out there that can help you…
Read MoreSocial Media and Your Contact Center: Making the Connection
In today’s world, more and more businesses are recognizing the benefits of using social media to engage with customers. But this trend isn’t specific to one or two niche industries. Even call centers understand that they have to be accessible across a variety of social media platforms in order to stay at the top of their customer…
Read MoreDisaster Preparedness for your Call Center
A good disaster plan is essential for the longevity of your call center. Without one, you’re susceptible to a number of a scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided at all costs. We encourage our customers all…
Read MoreCloud Contact Center vs Traditional Call Center: A Cost Comparison
There are many sides to the Cloud contact center vs traditional call center debate. Cost is one of the most important. There are a number of factors that play a role in the cost of both a Cloud contact center and a traditional one. In this article, we’ll break down these costs and give you an…
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