What is Automatic Call Distribution Software?
What is Automatic Call Distribution Software? Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your…
Read More5 Questions for Evaluating VoIP Companies
5 Questions for Evaluating VoIP Companies Your business has decided that it is time to move your phone system to the cloud. And if you have started looking for a provider, you know that there are many options to choose from. Options are good, but it can be difficult to see past the promotions and…
Read MoreTroubleshooting VoIP: How to Fix Call Quality Issues
There are a lot of good reasons why VoIP phone systems are so popular. They run on the Internet, so you can work from anywhere. They don’t require hardware or installation, so they’re affordable. But, if you don’t have a strong Internet connection, they can present a problem when it comes to call quality. Thankfully,…
Read More[Solutions Brief] Two-part Contact Center Solution Provides End-to-end Service
Learn how a US-based auto insurance carrier used AVOXI’s affordable, international VOIP service and Smart Queue, a robust contact center platform, to provide premium service to their customers and grow their business. Case Study in VoIP and Contact Center Solutions for a US-Based Auto Insurance Carrier Founded in 1990, this US-based auto insurance carrier caters…
Read MoreHow Much Does VIP Caller Cost?
Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.…
Read MoreAre You Ready to Scale Your Call Center?
Scale Your Call Center As a call center manager, you want to do everything in your power to ensure your business is running as efficiently as possible. Part of that job is recognizing when your it is time to scale your call center. It’s important to recognize when it’s time to grow your business; but do you…
Read More5 Call Center Setup Mistakes You Can Avoid
5 Call Center Setup Mistakes You Can Avoid Setting up a virtual call center used to be a lot of work. From establishing a budget to purchasing the right technology and hiring a talented staff, your time and energy are put to the test. Because of this, it’s easy to overlook small things that can…
Read MoreHow Much Does Blacklisting Cost?
How Much Does Blacklisting Cost? In a call center, you get a lot of inbound call traffic. From current customers to potential customers, your system has to efficiently and effectively manage each of these calls. One thing that may impact your system’s ability to do this is spam, bots, or other fraudulent calls. These…
Read MoreNew Feature: Salesforce Call Integration
Salesforce Call Integration As a call center manager, you know that every incoming and outgoing phone call is a crucial piece of your business’s success. Call center software helps you manage, record, and track these points of contact. But if all of that important call data is not integrated with your CRM, you’re not seeing…
Read MoreNew Feature: VIP Caller
VIP Caller – White Glove Service for Top Customers How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have…
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