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Posts Tagged ‘call center features’

3 Call Center Features You Need to Manage an Inbound Sales Team

Inbound marketing isn’t a fleeting trend. And as a result, the days of cold calling and outbound sales campaigns are quickly disappearing. But in order to make an inbound demand generation program work, you need a strong inbound sales team. One of the biggest benefits of leads driven by inbound marketing is that they are…

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New Feature: Smart Queue Call Recording Delivery

In a contact center, recorded conversations between agents and callers are essential for a variety of reasons. But for most contact center managers, call recordings are important because they serve as “proof of claim” and support for maintaining compliance. And when it comes to compliance, it is not always enough to keep a few weeks,…

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How Much Does Extended Call Recording Cost?

One of the most important VoIP tools in your business’s toolbox is call recording. This feature allows you to record all calls taking place in your business so you can review them at a later time for quality control and training purposes. It’s also an essential part of maintaining and proving compliance. Because call recording…

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How Much Does VIP Caller Cost?

Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations. But with…

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Why Your Call Center Needs Extended Call Recording

As a call center manager, how can you know if your newest sales script is working? How do you know how your customers are responding to your outbound customer service efforts? And how do you answer questions that arise about compliance with company practices? The answer is simple: you listen to call recordings. Most call…

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How Much Does Blacklisting Cost?

In a call center, you get a lot of inbound call traffic. From current customers to potential customers, your system has to efficiently and effectively manage each of these calls. One thing that may impact your system’s ability to do this is spam, bots or other fraudulent calls. These calls not only add unwanted traffic to…

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New Feature: Salesforce Call Integration

As a call center manager, you know that every incoming and outgoing phone call is a crucial piece of your business’s success. Call center software helps you manage, record, and track these points of contact. But if all of that important call data is not integrated with your CRM, you’re not seeing a complete picture…

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New Feature: VIP Caller

How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have to take that risk. VIP caller provides call center managers…

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New Feature: Blacklisting

Are you tired of spending money on unwanted calls from bots, telemarketers, and spam callers? Wish there was a way to block these calls and protect your agents’ valuable time? With Smart Queue, AVOXI’s virtual call center software solution, you can prevent unwanted callers from contacting your call center with blacklisting. The blacklist feature, which…

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3 Must-Have Features for Inbound Call Center Software

Whether you’re purchasing inbound call center software for the first time or considering an upgrade to your current system, there are a number of factors that you should keep in mind. One of those factors is the set of features that the system offers. Key features like live call monitoring and reporting can dramatically impact…

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