How Much Does VIP Caller Cost?

    Today’s call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.…

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How Much Does Blacklisting Cost?

How Much Does Blacklisting Cost?   In a call center, you get a lot of inbound call traffic. From current customers to potential customers, your system has to efficiently and effectively manage each of these calls. One thing that may impact your system’s ability to do this is spam, bots, or other fraudulent calls. These…

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New Feature: Salesforce Call Integration

Salesforce Call Integration As a call center manager, you know that every incoming and outgoing phone call is a crucial piece of your business’s success. Call center software helps you manage, record, and track these points of contact. But if all of that important call data is not integrated with your CRM, you’re not seeing…

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New Feature: VIP Caller

VIP Caller – White Glove Service for Top Customers   How much are your top customers worth in revenue? And what would happen to your company if they suddenly decided to stop doing business with you because of a bad customer experience? With the VIP Caller feature, now available with Smart Queue, you don’t have…

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New Feature: Blacklisting

    Are you tired of spending money on unwanted calls from bots, telemarketers, and spam callers? Wish there was a way to block these calls and protect your agents’ valuable time? With Smart Queue, AVOXI’s virtual call center software solution, you can prevent unwanted callers from contacting your call center with blacklisting. The blacklist…

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