Virtual Phone System

AVOXI's virtual phone system is the effective, affordable, and easy-to-use online phone system for global business. Manage your team, phone numbers, analytics, and call flows from an intuitive, virtual phone solution. Integrate our virtual phone system with your CRM platform and other business tools.

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Online Phone System for Business

Our virtual phone system makes it easy to handle inbound and outbound calls, manage remote teams, monitor performance, and more from an intuitive, online platform. AVOXI's virtual phone software integrates with your CRM, enabling you to improve caller satisfaction and automate tasks. Setting up your online phone system is quick, easy, and affordable. Enjoy a free trial of our virtual phone system software and see just how easy managing a phone system can be.

Expect the Best from Your Virtual Phone System Provider

The AVOXI online phone system is built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other virtual phone system provider gives you so much functionality at such an affordable price.

Remote Management

virtual call center platformManage Your Online Phone System from Anywhere

With an intuitive interface and self-service features, AVOXI is the powerful, easy-to-use virtual phone system for business:  

  • Seamless Setup and Support: Set up your virtual phone system in just 1-2 days. Our onboarding experts will ensure everything is working according to your preferences and 24/7 live support always has you covered.
  • Global Voice Architecture: No matter where your team and callers are, AVOXI’s powerful voice architecture provides unlimited concurrent calling and excellent call quality during inbound and outbound calls.
  • Integrate in Minutes: Automate tasks and reduce errors by integrating your virtual phone software with your CRM and business tools. Integrate with platforms like Salesforce, Zendesk, Zoho and many more.
  • Manage Your System Remotely: Our virtual phone system allows your team to handle calls from anywhere, while admins can monitor system activity and key metrics, add or remove phone numbers and users, and customize call routing rules anytime.

Inbound Call Management

Manage Your Cloud Phone System's Call Routing Rules from an Intuitive Interface

AVOXI’s cloud phone system gives you what you need to optimize your team's call flows and customer interactions:  

  • Route Callers to the Right Employee the First Time: Inbound call routing features like IVR and automatic call distribution make it easy to connect your callers to the best person for their needs as quickly as possible.
  • Monitor Calls and Track Performance: Track KPIs and monitor performance with intuitive dashboards and advanced reporting. Coach your agents with live monitoring, call scoring, call whisper and more.
  • Improve Interactions with CRM Integration: Simplify workflows and provide your team with contextual customer screen pops when receiving calls by integrating your contact center software and CRMs.
  • Powerful Cloud Telephony Infrastructure: Our cloud telephony network is built to provide unlimited concurrent calling and excellent voice quality no matter where you or your callers are located. Set up new virtual phone numbers in 170+ countries instantly.

Analytics & Monitoring

Motivate Your Team and Manage Metrics with Virtual Phone Service

Ensure quality standards are met, improve team performance and monitor your metrics from one intuitive interface:

  • Live Dashboards and Analytics: Monitor your virtual phone system’s activity from intuitive dashboards with drill-down analytics. Easily track call volumes, agent activities, and customer success metrics in real-time.
  • Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with team members with just a few clicks, and automatically distribute reports with scheduled reporting.
  • Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
  • Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized feedback to recorded calls, and guide employees to better performances with call monitoring, barge, and whisper.

Outbound Dialing

Global Outbound Dialing Features Included with Your Online Phone Solution

AVOXI’s virtual phone system makes it easier to manage your teams by seamlessly blending inbound and outbound calling features:

  • Reach Customers Anywhere: Every user gets a lightweight softphone with global outbound dialing features. Customers can also take advantage of unlimited calling to the US & Canada!
  • Save Agent Time with Click-to-Dial: AVOXI’s free click-to-dial extension allows agents to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM and ticketing platforms. 
  • Coach Your Team to Better Performance: Take advantage of call monitoring and agent coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
  • Cloud-based Integrations Save Time and Reduce Errors: Automate tasks like call logging and set your team up for success by integrating AVOXI’s virtual phone system with your CRM and other business tools.

Cost Reduction

transfer-toll-free-numberAmazingly Affordable Online Phone Solutions

AVOXI makes it easy to reduce the cost of managing a virtual phone system without sacrificing system quality:

  • Get More for Less: With monthly plans starting at just $19.99, few virtual phone system providers can claim to give you so many features and integrations at such affordable pricing. Save even more when you go annual!
  • Eliminate Startup Costs: No setup fees, no cancellation costs, and no expensive implementations. AVOXI’s dedicated experts will help you set up and optimize your virtual phone system within days. 
  • Get Paid to Transfer Your Numbers: Have phone numbers you would like to keep? AVOXI will give you one month of calls for free with every number you port to our platform, no matter how many calls you take.
  • Save Big on VoIP Telephony: AVOXI started as a global voice solution, and we’ve spent 20 years optimizing our VoIP network for efficiency and affordability. Most phone system providers buy numbers from providers like use before selling them to customers at higher rates.

Find Out How Much You Can Save ➜

Virtual Phone System Pricing

*3 licenses minimum required

*Call Recording & BYOC may incur additional usage charges.

argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager - IT Support

Integrated With the Technologies Your Business Relies On

Have Questions About Our Virtual Phone System for Business?

Interested in trying virtual phone service, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose AVOXI's Virtual Phone System

There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and virtual phone system provider.

Fast Implementation

We're removing the complexity from phone system installations. Implement your virtual phone system in days and start simplifying your workload right away. 

Cost Reduction

Finally, running an online phone system can be both easy and affordable. No setup fees or minimum contracts, affordable license plans, and globally competitive call rates make it easy to reduce your phone system costs with AVOXI.

Dedicated Support

Every customer using our virtual phone system have access to 24/7 support with our in-house experts and a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM, ticketing, and productivity tools to integrate with your virtual phone system software. Virtual phone system integrations are just a few clicks away.

World's Largest Coverage Area

With a VoIP telephony network covering 170+ countries, no phone system provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Get the Most Out of Your Virtual Phone System

AVOXI is more than just an online phone system, it's a global communications platform. Take advantage of our powerful VoIP telephony network and cloud-based integrations to maximize your savings and performance improvements. 

integrations

Phone System Integrations

AVOXI's virtual phone system integrates with 50+ business tools so you can see everything happening with your customers in one place.

global

VoIP Phone Numbers

Instantly activate VoIP phone numbers in 170+ countries, available at the most competitive rates worldwide.

actionable insights

Call Center Solutions

Improve customer service and agent productivity with industry-specific contact center solutions from AVOXI. 

Common Questions About Virtual Phone Software

How long will it take to launch my virtual phone system software?

In most cases, new customers are able to fully deploy a virtual phone system within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your online phone system's interface.

Do I need any hardware to launch an online PBX system?

As an online phone system, AVOXI can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a virtual phone system. 

What level of support is included with my virtual telephone system?

Every AVOXI customer using AVOXI's virtual telephone system has access to live support via phone or email. You can also create service tickets via email or chat from within your User Interface.

Can customize my users, phone numbers, call queues, etc. on my own?

Yes, AVOXI is designed to give you complete control over your virtual telephony. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations in my online phone system?

The dedicated engineers at AVOXI are enhancing our existing integrations and adding new platforms to the integrations store every month! If you have questions about available online phone system integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your virtual telephone system's free trial period. 

What else can AVOXI do for my business?

AVOXI is a one-stop-shop for cloud communications and business voice solutions! In addition to providing the best virtual phone system for global businesses, popular services from AVOXI include virtual phone numbers from 160+ countries, SIP trunking, and SMS forwarding.